Shipping - Returns - Cancelled Orders
We will ship to you in the most cost effective and reliable way and provide a tracking reference.
- Packages under 2kg in weight are sent by Royal Mail 1st Class Signed For or Special Delivery
- Parcels over 2kg in weight are sent by Parcelforce
- Personal collection from our shop is also available
All shipping is by airmail. At checkout a shipping rate will not be offered if the parcel exceeds the maximum weight allowed.
- Europe 5kg
- Rest of the World 2kg
If your order is weighs more than this please contact us for a bespoke rate.
Returns and Refund Policy
If for any reason you are unsatisfied with your purchase please contact us in the first instance to discuss the problem.
If you need to return the goods a prepaid shipping label will be provided and a refund or exchange will be offered when we have received the returned item(s)
Goods returned by customer - faulty or not as descibed - 100% refund cost of goods + shipping charge
Goods returned by customer for any other reason - full refund less 10% restocking fee - cost of goods only.
Order cancelled by us - full refund
Order cancelled by customer - at our discretion an admin charge (max.10%) will be deducted from refund