Shipping - Returns - Cancelled Orders

Shipping Policy

UK customers

• Packages are sent by Royal Mail Tracked or Special Delivery
• Personal collection from our shop is also available

International customers

• All shipping is by Royal Mail International tracked airmail.

Returns and Refund Policy

If for any reason you are unsatisfied with your purchase you can cancel your order and request a refund.

To cancel your order please contact us within 14 days of delivery. 

If you need to return the goods a prepaid shipping label will be provided for UK buyers, international customers must pay for postage locally. A refund or exchange will be offered when we have received the returned item(s)

Goods returned by customer - faulty or not as described - 100% refund cost of goods + shipping charge + return shipping for non UK customers

Goods returned by customer for any other reason - refund for cost of goods only. 

Cancelled orders 

Order cancelled by us - full refund

Order cancelled by customer before item is shipped - full refund

Order cancelled by customer up to 14 days after delivery - a refund will be made within 10 working days of the returned goods being received by us. At our discretion an admin charge (max.15%) may be deducted from refund.