Shipping - Returns - Cancelled Orders
Shipping Policy
UK customers
- Packages are sent by Royal Mail Tracked or Special Delivery
- Personal collection from our shop is also available
International customers
- All shipping is by Royal Mail International tracked airmail.
Returns and Refund Policy
If for any reason you are unsatisfied with your purchase you can cancel your order and request a refund.
To cancel your order please contact us within 14 days of delivery.
If you need to return the goods a prepaid shipping label will be provided for UK buyers, international customers must pay for postage locally. A refund or exchange will be offered when we have received the returned item(s)
Goods returned by customer - faulty or not as described - 100% refund cost of goods + shipping charge + return shipping for non UK customers
Goods returned by customer for any other reason - refund for cost of goods only.
Cancelled orders
Order cancelled by us - full refund
Order cancelled by customer before item is shipped - full refund
Order cancelled by customer up to 14 days after delivery - a refund will be made within 10 working days of the returned goods being received by us. At our discretion an admin charge (max.15%) may be deducted from refund.